Shipping policy
SHIPPING POLICY
Effective September 1, 2026
SHIPPING DESTINATIONS
NERAKORI currently ships to eligible addresses within the United States. Available shipping options are displayed at checkout based on the delivery address.
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
Business days do not include weekends or U.S. public holidays. Processing time may be longer during holidays, promotional periods, or periods of unusually high order volume.
SHIPPING RATES
Standard shipping costs $7.00.
Orders with a merchandise subtotal of $45.00 or more qualify for free standard shipping. Taxes and other charges do not count toward the free-shipping threshold.
Any available shipping rate will be displayed at checkout before payment.
ESTIMATED DELIVERY
Standard delivery generally takes 3–8 business days after the order has been processed.
Delivery estimates are not guaranteed. Weather, carrier delays, address issues, and other circumstances outside our control may affect delivery times.
FULFILLMENT LOCATION
Most U.S. orders are fulfilled from our U.S. warehouse.
In the rare event that U.S. inventory is unavailable, we will contact you before arranging fulfillment from an international facility. We will not ship an order internationally without notifying you of the expected delivery time and any potential import charges.
ORDER TRACKING
When tracking information is available, it will be sent after your order ships.
Tracking information may require additional time to become active after the carrier receives the package.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us through the Contact Us page as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
NERAKORI is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer.
MULTIPLE PACKAGES
In some cases, an order may arrive in more than one package. Separate tracking information will be provided when available.
DELIVERY DELAYS
If your order is delayed, please review the tracking information first. Carrier delays can occur due to weather, service disruptions, or high shipping volume.
If tracking has not updated for an extended period, please contact us through the Contact Us page.
LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us promptly through the Contact Us page.
Include your order number, tracking information, and clear photos of the package and product when applicable. We will review the issue and determine an appropriate resolution.
CONTACT US
For shipping questions, please contact us through the Contact Us page on our website.