Refund policy
RETURN & REFUND POLICY
Effective September 1, 2026
At NERAKORI, we want you to feel confident about your purchase. Please review the following policy before requesting a return.
30-DAY RETURN WINDOW
You may request a return within 30 calendar days of receiving your order.
RETURN ELIGIBILITY
To qualify for a return, the item must be:
• Unused and uninstalled
• Uncut and unaltered
• In its original condition
• Returned with its original packaging
Items that have been cut, installed, applied, used, altered, or damaged after delivery are not eligible for change-of-mind returns.
Proof of purchase is required for all returns.
HOW TO REQUEST A RETURN
Before returning an item, please submit a request through the Contact Us page on our website and include:
• Your order number
• The reason for your return
• Photos of the item, when relevant
Returns sent without prior authorization may not be accepted.
Once your request is approved, we will provide return instructions. Approved returns should be sent to:
NERAKORI Returns
Attn: YC36-[YOUR CUSTOMER CODE]
14210 Telephone Ave, Dock 21
Chino, CA 91710
United States
Please do not send a return before receiving approval from NERAKORI.
CHANGE-OF-MIND RETURNS
If you ordered the wrong size, no longer want the item, or changed your mind, you are responsible for the return shipping cost.
Original shipping charges are non-refundable for change-of-mind returns.
We recommend using a tracked shipping service and keeping your shipping receipt. NERAKORI is not responsible for returned packages that are lost or damaged in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery and contact us promptly if an item arrives damaged, defective, or different from what you ordered.
Please include your order number and clear photos showing:
• The product
• The packaging
• The shipping label
• The damage, defect, or incorrect item
If your claim is approved, NERAKORI will offer an appropriate replacement or refund.
NERAKORI will cover reasonable return shipping costs when the return is required because the product was damaged, defective, or incorrectly shipped.
Please do not discard the product or its packaging before contacting us, as they may be required to review your claim.
NON-RETURNABLE ITEMS
The following items cannot be returned because of a change of mind:
• Products that have been cut or trimmed
• Products that have been installed or applied
• Products that have been used or altered
• Products damaged after delivery
• Products returned without their original packaging
• Products that are not in resalable condition
This restriction does not affect approved claims involving products that arrived damaged, defective, or incorrect.
RETURNLESS REFUNDS
For certain low-value items, or when the cost of return shipping would be unreasonable, NERAKORI may choose to issue a refund or replacement without requiring the item to be returned.
Returnless refunds are reviewed individually and are not guaranteed.
NERAKORI may request photos or other information before approving a returnless refund.
REFUNDS
After receiving and inspecting your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.
Original shipping charges are not refunded for change-of-mind returns. When a return is approved because of an error by NERAKORI, the applicable original standard shipping charges will also be refunded.
If more than 15 business days have passed since your refund was approved, please contact us through the Contact Us page on our website.
CONTACT US
For questions about returns, replacements, or refunds, please contact us through the Contact Us page on our website.
Return address:
NERAKORI Returns
Attn: Pickypic
14210 Telephone Ave, Dock 21
Chino, CA 91710
United States